You can have your order delivered throughout the Czech Republic. As a method of delivery you can choose personal collection at ILUMIX light shop, personal collection at a partner collection point of the network Zásilkovna or GLS shipping service.

Any order can be picked up in person at our showroom in Karlovy Vary, Holečkova 368/4. In case of order, please wait for a message that the order is processed and ready for collection.

- You can track your shipment online using the code sent with your order, GLS delivers packages on weekdays from 8am to 6pm.
- On the day of delivery, GLS will contact you by e-mail and text message so that you can specify the details of the delivery - time of delivery, change of address, etc.
- In the case of cash on delivery, you can pay the amount of the parcel in cash or by credit card directly to the driver when handing over the parcel.

The partner network of Zásilkovna has more than 7000 delivery points, you can have your order delivered to one of them.
- You can track your order online.
- You will be notified by mobile app, SMS and email when your order arrives at the collection point, from this point you have 7 days to collect.
- You can pick up your order by password, SMS or email.
- You can extend the collection period by SMS up to 21 days.

If you discover a defect, damage or incompleteness of the shipment when you take delivery, you must immediately draw up a damage report on the spot with the dispatch operator or courier (the operator is obliged to keep it with him), which both parties will sign and the recipient will keep a copy of it with him. No account will be taken of any subsequent claims caused by shipping!

You pay for your order by cash or credit card directly to the driver when you pick up your package.
The GLS driver will contact you by phone on the day of delivery to arrange the details of the handover, tell you the approximate time of delivery and the amount of the cash on delivery. You will pay cash or credit card directly to the driver upon receipt of the shipment.

The Shopify Payments gateway is a system developed for online stores. It provides simple, fast and secure online payments. Shopify Payments brings together payment methods of most banks operating on the Czech market.

Payment progress
The money is transferred to the seller's account within minutes. This allows us to ship the goods faster. The security of the transaction is guaranteed by your bank, because the payment is made directly in your online banking.

The use of VISA, MasterCard, Amex, etc. is a convenient and safe way to make cashless payments. Unlike ATM withdrawals, this method of payment is free of bank charges. To pay by card online, you must have an activated card for this - check with your bank.

You give your credit card details directly to the bank, not to the retailer. No employee has access to your payment card details.

We accept VISA, VISA Electron, MasterCard and AMEX credit cards.

What to do in case of problems?
In the order form, select the payment method - credit card. After submitting your order you will be redirected to our processing bank where you will be asked to enter your card details:

credit card number
card expiry date
CVV2/CVC2 - the last three numbers pre-printed on the signature strip of your card
You enter these data directly to the bank, which ensures an unbreakable encrypted data transmission and only tells us the result of the authorisation and thus instructs us to process the order. This eliminates the possibility of your credit card being misused by the entity from which you are purchasing the goods and the free transmission of unprotected data on a public computer network.

What to do in case of problems?
If the bank does not confirm your card payment to us, it may be for the following reasons.

The credit card details were not filled in correctly.
You don't have enough funds on your card.
You have exhausted your limit for internet transactions.
Your card cannot be used for online payments - contact your bank to have this type of transaction authorised.

Apple Pay offers an easy, secure and private way to pay on Apple devices without the need for a physical card or cash. Just keep your payment card on the device you want to make payments from.

Google Pay is a service that provides an easy and fast way to make contactless payments like a regular credit card. To use the payment method, you must have a payment card saved in the Google Store app, a saved card in your Google account or within Chrome.